Privacy Policy

PRIMASELECT FINANCIAL LLC dba PRIMA CLEANING SERVICES (“PRIMA CLEANING SERVICES,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website (primacleaningservices.com), our contact forms, and our SMS, email, and phone communications.

By using our website or submitting your information, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us when you fill out a contact form, request a quote, or communicate with us. This may include:

Name, email address, phone number, and service address

Zip code, home size, and details about the cleaning service you are interested in

Notes, preferences, and any messages you send us

We do not offer instant quotes or online booking. Instead, you submit your information and we contact you directly to discuss your service and provide a quote.

We may also collect limited information automatically when you visit our website, including:

IP address

Browser type

Device type

Pages viewed

Referral source

This information is collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Respond to your inquiry and provide quotes

Communicate with you about scheduling, services, and follow-ups via SMS, email, or phone

Provide and manage cleaning services

Improve our website, services, and customer experience

Send promotional messages (only if you explicitly opt in — you may opt out anytime)

Comply with legal obligations and enforce our Terms of Service

3. SMS Messaging Terms (A2P 10DLC Compliance)

By providing your mobile phone number through our website (primacleaningservices.com) contact form and checking the consent box to receive SMS communications, you expressly consent to receive text messages from PRIMA CLEANING SERVICES.

These messages may include:

Responses to your inquiry

Quotes and service follow-ups

Appointment scheduling and reminders

Service updates and customer care messages

Occasional promotional offers (only if separately opted in)

Message frequency: Varies, but typically 1–5 messages per inquiry or appointment.
Message & data rates may apply.

Opt-out: You can opt out at any time by replying STOP to any message. You will receive a final confirmation message and no further messages will be sent.
Help: Reply HELP or contact us at (480) 888-5396 or matt.franco@primacleaningservices.com.

We do not sell, rent, or share your mobile number, SMS opt-in data, or message content with third parties or affiliates for marketing purposes.

Mobile carriers (including but not limited to AT&T, T-Mobile, and Verizon) are not responsible for delayed or undelivered messages.

Consent to receive SMS messages is not a condition of purchase.

4. How We Share Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information. We only share your information in the following limited circumstances:

Service providers: Third parties that help us operate our business (such as CRM systems, communication platforms, and analytics tools), who are contractually required to keep your information confidential

Cleaning team: Your name, address, and service details may be shared with team members assigned to your service

Legal compliance: When required by law or necessary to protect our rights, safety, or property

Business transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

We use cookies and similar technologies to:

Operate and maintain our website

Remember your preferences

Analyze website traffic

Measure marketing performance (where permitted)

You can control cookies through your browser settings. Disabling cookies may impact certain website functionality.

6. Data Retention

We retain personal information only as long as necessary to:

Respond to inquiries and provide services

Meet legal and regulatory requirements

Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize your information.

7. Data Security

We implement industry-standard technical and organizational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you

Request correction or deletion of your personal information

Opt out of marketing emails using the unsubscribe link

Opt out of SMS messages by replying STOP

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect

Request deletion of your personal information

Opt out of the “sale” or “sharing” of personal information

We do not sell personal information.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy:

PRIMASELECT FINANCIAL LLC dba PRIMA CLEANING SERVICES
📧 Email: matt.franco@primacleaningservices.com
📞 Phone: (480) 888-5396
📍 Service Areas: Queen Creek, Mesa, Gilbert, and Chandler, Arizona